Refund policy
Refund Policy
Last updated: May 2026
Thank you for shopping with BornStar.
No Returns / Final Sale
All BornStar purchases are final sale. We do not accept returns, refunds, or exchanges once an order has been placed and fulfilled.
Please review your order carefully before purchasing, including size, color, quantity, shipping information, and product details.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us immediately at:
Please include:
- Your order number
- Your full name
- A clear photo of the item
- A clear photo of the issue
- A short description of the problem
We must be contacted within 7 days of delivery for damaged, defective, or incorrect item claims.
If the issue is approved, BornStar may offer a replacement, store credit, or refund depending on the situation.
Order Mistakes
BornStar is not responsible for customer errors, including but not limited to:
- Ordering the wrong size
- Ordering the wrong color
- Entering the wrong shipping address
- Changing your mind after purchase
- Not reading the product description or fit information
Please make sure all order details are correct before checkout.
Shipping Issues
BornStar is not responsible for shipping delays caused by the carrier, weather, incorrect addresses, or events outside of our control.
Once an order has been shipped, delivery timing is handled by the shipping carrier.
Lost or Stolen Packages
BornStar is not responsible for packages that are lost, stolen, or marked delivered by the carrier. If your package is marked delivered but you did not receive it, please contact the shipping carrier directly.
Contact
For questions about this policy, contact us at: