Shipping policy
Shipping Policy
Last updated: May 2026
Thank you for shopping with BornStar. Please review our shipping policy before placing your order.
Order Processing
Orders are processed after payment has been successfully completed.
Please allow 3–7 business days for order processing and production before your order ships. Processing times may vary during high-volume periods, product drops, holidays, or delays outside of our control.
Orders are not processed on weekends or major holidays.
Shipping Rates
Shipping rates are calculated at checkout based on the shipping method, order weight, destination, and carrier rates.
Any available shipping options and estimated delivery times will be shown during checkout.
Delivery Times
Estimated delivery times begin once your order has shipped, not when the order is placed.
Typical delivery estimates:
- United States: 3–10 business days after shipment
- International: 7–21 business days after shipment, depending on destination and customs processing
Delivery times are estimates only and are not guaranteed.
Shipping Confirmation
Once your order ships, you will receive a confirmation email with tracking information if tracking is available.
Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
BornStar is not responsible for orders shipped to an incorrect or incomplete address entered by the customer. If an order is returned due to an incorrect address, the customer may be responsible for additional shipping costs to resend the order.
Lost, Stolen, or Delayed Packages
BornStar is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.
Once a package is transferred to the carrier, delivery is handled by the carrier. If your tracking shows delivered but you did not receive your package, please contact the carrier directly.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include your order number, full name, photos of the item, and a short description of the issue.
International Shipping
International customers are responsible for any customs fees, duties, taxes, or import charges required by their country.
BornStar is not responsible for delays caused by customs processing.
Final Sale Notice
All BornStar purchases are final sale. We do not accept returns or exchanges once an order has been fulfilled, except in cases where an item arrives damaged, defective, or incorrect.
Contact
For shipping questions, contact us at: